V&J Shipping Policy

At V&J, we are committed to delivering your handcrafted crystal jewelry with care and efficiency. Below is our shipping policy, providing you with all the information you need regarding shipping times, costs, and procedures:

 

Shipping Rates

On-going FREE SHIPPING promotion: We offer free shipping on orders over 50$.

Estimated Delivery Times

Delivery timeframes listed below are after your order has been processed and shipped. All times are estimates and may vary due to customs clearance or local delivery delays.

United Kingdom

5–7 business days

Australia

7–10 business days

New Zealand

7–12 business days

United States

7–14 business days (duties and taxes included)
5–9 business days via USPS (currently unavailable)

Canada

8–12 business days

Germany, France, Spain, Italy, Netherlands

6–10 business days

Finland, Ireland, Sweden, Switzerland, Denmark

8–14 business days

Singapore, Japan, Hong Kong SAR

3–7 business days

UAE, Saudi Arabia, South Korea

8–12 business days

Rest of the World

For delivery estimates, please contact us at vnjcrystal@gmail.com

Important: Due to extended customs clearance times in some regions, shipping may occasionally be delayed. If you have concerns about your order, please email vnjcrystal@gmail.com and our team will be happy to assist.

Shipping Information:
Our orders are fulfilled from our international warehouse located in China. Delivery times may vary depending on the destination country or region.

 

Order Tracking

Once your order has shipped, you will receive a tracking number via email to monitor your package’s journey. If you experience any issues with tracking, please don’t hesitate to reach out to us for assistance.

Processing Times

All V&J Crystal pieces are individually handcrafted, which means each order requires a short creation period before it is shipped. Processing time refers to the time needed to make and prepare your jewelry before handing it over to the courier:

 

⁜ For all orders over $50 USD, shipping is free! These orders are typically handcrafted and ready to ship within 1–2 business days.

If you need expedited processing, please leave a note with your order or email us at vnjcrystal@gmail.com with your order number, and we’ll do our best to prioritize your request.

 

Taxes and Duties

For orders to the US, duties and taxes are currently covered.

For orders to the rest of the World, generally all taxes and duties are included in the price shown at checkout.

International Shipping

We are pleased to offer worldwide shipping to most countries. Our international shipping covers major destinations, including:

• Asia:

  • Japan
  • South Korea
  • Taiwan
  • Thailand
  • Singapore
  • Turkey
  • India
  • Hong Kong SAR

  Europe:

  • Luxembourg
  • Monaco
  • Netherlands
  • Norway
  • Portugal
  • Slovakia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • Ireland
  • France
  • Germany
  • Greece
  • Czechia
  • Finland
  • Hungary
  • Iceland
  • Italy

  North America:

  • Mexico
  • United States
  • Canada

  South America:

  • Uruguay
  • Brazil
  • Argentina
  • Chile
  • Colombia
  • Costa Rica

  Africa:

  • Central African Republic
  • Egypt

  Oceania:

  • New Zealand
  • Australia

International shipping fees and estimated delivery times will be calculated at checkout based on your destination. Please note that customers are responsible for any customs duties, taxes, or import fees applicable in their country.

Promotion

• Enjoy free shipping on orders over $50.

• For orders under $50, shipping costs will be calculated at checkout based on your location and preferred shipping method.

Shipping Issues

If your order is lost or damaged during transit, please contact our customer support team immediately. We will assist in investigating the issue and, if necessary, initiate a claim with the shipping carrier to resolve the matter as quickly as possible.

Questions?

If you have any questions about our shipping policy or need assistance with your order, feel free to reach out to our customer support team at vnjcrystal@gmail.com.

Thank you for choosing V&J. We are dedicated to providing you with exceptional service and ensuring your experience with our crystal jewelry is smooth and enjoyable.